Frequently asked questions about online physician care.

Choose a program, such as our weight loss programs or DENSE Hair Growth Serum, and complete a secure online visit. An independent licensed physician reviews your health history and decides whether treatment is appropriate. If a prescription is issued, the dispensing pharmacy reviews it before your medication ships to your door. Payment does not guarantee treatment.

Choose a program and complete the designated intake, for example the weight loss intake or the DENSE intake. Have a photo ID, a list of your current medications and supplements, and a current photo of yourself ready. An authorized clinician reviews your request and arranges any additional evaluation before making treatment decisions.

Prescription medications require a valid prescription following an appropriate clinical evaluation, which our independent physicians provide through the online visit. Cosmetic skincare such as Royal Hive Skincare does not require a prescription. Payment or completing an intake form does not guarantee prescribing or dispensing.

Your provider determines the evaluation and follow-up you need based on your health history, treatment and the requirements where you are physically located. A live video or phone visit, testing or an in-person examination may be required. If a call is needed, choose a quiet, private setting.

Review time varies with provider availability and whether additional information, a live visit or testing is needed. A completed questionnaire is not an approval or a guaranteed shipping date. Text (682) 245-2031 to reach our team or request a conversation with your provider.

No. A clinician must determine whether remote care and the requested treatment are appropriate. You may need testing, an in-person examination, another treatment or a referral. This service is not for emergencies; call 911 for a medical emergency.

Tell your clinician about all medical conditions, allergies, medicines and supplements, and whether you are pregnant, planning pregnancy or breastfeeding. Do not stop or change an existing treatment without guidance. The clinician will decide whether additional evaluation or coordination with your usual provider is needed.

Start the online weight loss visit. A licensed physician reviews your health history, weight-related goals and current medications, then decides whether a GLP-1 medication such as Sema or Tirzep is appropriate for you. Learn more about our physician-guided weight loss programs.

Sema is a GLP-1 receptor agonist. Tirzep acts on both GLP-1 and GIP receptors. Both are used with diet and physical activity for weight management, and both are prescribed only after a clinician determines they are appropriate. Your physician will explain which option, if any, fits your health history. Compare plans on our weight loss programs page.

No. Compounded medications are not FDA-approved. FDA does not review them for safety, effectiveness or quality before marketing, and they are not FDA-approved generic equivalents of branded medicines. A compounded medication should be considered only when a patient’s medical needs cannot be met by an FDA-approved drug and applicable compounding requirements are met. Read FDA’s guidance on compounded GLP-1 medications.

Risks differ by medication. Review your prescription’s safety information and ask your clinician which symptoms need prompt attention. Call 911 for trouble breathing, chest pain, fainting, signs of stroke or another emergency. Contact your clinician promptly about severe, persistent or unexpected symptoms.

Follow the pharmacy label for your exact medication. Temperature-sensitive medications usually need refrigeration once they arrive. Contact the pharmacy before using medication that arrives damaged or outside its required temperature conditions.

Eligibility is decided by an independent licensed provider, not by payment. Review the program’s checkout terms for any consultation fees, payment authorizations and refund conditions before submitting an order. If treatment is not prescribed, contact our team to confirm how those terms apply to your transaction.

DENSE Hair Growth Serum is a prescription topical scalp serum for thinning hair in men and women. It is prescribed only after a licensed physician reviews your online visit and decides it is appropriate for you.

Yes, DENSE is offered to both men and women. Tell your clinician if you are pregnant, planning pregnancy or breastfeeding, because some hair-loss ingredients are not appropriate during those times. Your physician decides whether DENSE is right for you. Start the DENSE online visit.

Hair grows slowly, so changes, if any, usually take several months of consistent use to notice. Results vary from person to person and are not guaranteed. Follow your provider’s directions and check in with them about your progress.

Wellness Plus is a physician-reviewed program built around NAD+, B12 and glutathione for energy and skin rejuvenation support. Like every prescription program, it requires an online visit and a clinician’s decision before anything is prescribed.

No. Royal Hive Skincare is a cosmetic line made with beeswax, propolis and botanical oils, so you can order it directly through the Royal Hive order form with flat-rate $12 shipping. Royal Hive products are not intended to diagnose, treat, cure or prevent any disease.

The Complete Bundle combines DENSE Hair Growth, Sema Max Dose and NAD+ for skin rejuvenation in one $499 order with shipping included. Each prescription item still requires a physician’s review and approval.

Yes. Our Sexual Health page lists physician-reviewed contraception options. Complete an online visit and an independent physician decides which option, if any, is appropriate based on your health history.

Ready Reserve is a physician-reviewed prescription kit for travel and severe-weather preparedness. A clinician reviews your online visit before prescribing, and you should contact a clinician before using any antibiotic.

Pricing depends on the program and prescribed product. Review the current checkout for the medication, consultation, shipping, supply quantity and any subscription or renewal charges. See current plans on our weight loss programs page. Promotional pricing and availability may change; ask the team to clarify discrepancies before payment.

SimpleFixRx is a self-pay service. Check the program’s current payment terms before ordering, and do not assume your insurer will reimburse the cost. Our team can help clarify the payment arrangement for your selected program.

Contact support if you need to confirm the billing descriptor or do not recognize a charge. Check your receipt and program terms, and never send full card details through ordinary text or email.

Contact support promptly about a wrong, damaged or missing shipment, a suspected defect or a temperature concern. Do not mail medication back without instructions. Return, refund and replacement options depend on the circumstances, applicable law and the terms disclosed for your order.

Contact support to request a pause or cancellation and review the program’s renewal terms. Ask for confirmation of the effective date and whether an order is already being processed, dispensed or shipped. A request does not automatically stop an in-process prescription.

Shipping is arranged only after any required prescription is approved and the dispensing pharmacy completes its review. Availability, carrier and delivery timing depend on the medication, pharmacy and destination. Tracking information, when available, provides an estimate rather than a guarantee.

Availability varies by program, your location, the treating provider’s authorization and the dispensing pharmacy’s ability to serve your state. Please confirm availability with our team before ordering. A state being listed for one program does not mean every medication can be prescribed or shipped there.

Delivery and signature requirements vary by carrier, pharmacy and product. Check your shipment notice and arrange timely receipt, particularly when temperature-controlled medication is involved. An electronic consent signature is not the same as a carrier’s delivery signature.

The carrier and service level depend on the dispensing pharmacy, product and destination. Refer to your shipment notification for the carrier and tracking details. Do not assume every order uses overnight delivery or the same shipping company.

Contact support at support@simplefixrx.com and the dispensing pharmacy promptly with your order information. Address changes after dispatch may not be possible. Do not use medication that arrives damaged, appears incorrect or has a suspected temperature problem until the pharmacy advises you.

Packaging may differ by pharmacy and product, and required sender, pharmacy or medication labeling may be visible. We cannot promise that every shipment is unbranded or anonymous. Contact support before ordering if you have a specific privacy concern.

You may ask about your pharmacy options and where an eligible prescription can be sent. Availability depends on the medication, formulation, pharmacy and applicable rules. Contact the team or your prescriber before ordering to discuss your preference.

An existing prescription may be reviewed, but acceptance, transfer and dispensing are not guaranteed. Email support@simplefixrx.com with “pharmacy transfer” in the subject line. The prescriber and pharmacy must confirm validity, clinical suitability and any applicable transfer rules.

Text (682) 245-2031 or email support@simplefixrx.com as soon as possible. Whether an order can be stopped depends on its processing, dispensing and shipping status and the applicable terms. Ask for written confirmation; cancelling a subscription and cancelling an already-processing order may require separate actions.

SimpleFixRx is LegitScript certified, and care is provided by independent licensed U.S. physicians. Learn more about SimpleFixRx and meet our medical leadership.

Independent licensed clinicians make all diagnosis and prescribing decisions. Dr. Garrett Garner is SimpleFixRx’s Head Medical Director, and Dr. Sunil Kurup is part of the physician team. The clinician assigned to your care depends on your location and clinical needs; you should receive that clinician’s identity and credentials before treatment.

Review our Privacy Policy for information about how personal information is collected, used and disclosed. Use the designated patient portal for sensitive medical information, protect your account credentials and contact the team about any suspected privacy or security issue. Do not post medical records or payment details in public comments or the Facebook group.

Follow the instructions for your exact medication, including its concentration, dose, route, storage and monitoring requirements. Read the pharmacy label and patient information, and ask about interactions and missed doses. Do not reuse dosing instructions from another product or person.

Call 911 for trouble breathing, chest pain, fainting, signs of stroke, a severe allergic reaction or another emergency. Contact your clinician promptly about severe, persistent or unexpected symptoms; do not wait for routine messaging when urgent care is needed.

SimpleFix providers are here when you need them and can easily be reached by texting you would like to speak with the provider. If you have questions regarding your medication, the physician is here, just let a team member know you would like to speak with the doctor. Your clinician may require additional follow-up or testing based on your treatment and state rules. Call 911 for a medical emergency.

Your provider or care team may contact you for additional information or to arrange a required visit. You can also request to speak with the provider: text (682) 245-2031 to reach our team. Follow-up and testing requirements are determined by your provider and applicable rules.

Existing patients can log in to the SimpleFixRx patient portal to check orders, update details and message the care team. Need help getting in? Text (682) 245-2031.